Return & Refund Policy

At Treasure State Quilting, every item is thoughtfully handmade or carefully prepared with quality and attention to detail. We want you to shop with confidence and are committed to providing excellent customer service.

Returns

We gladly accept returns on eligible physical items within 30 days of delivery.

To qualify for a return:

• The item must be unused, in its original condition, and returned in its original packaging.
• Buyers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect item was sent.
• Because many of our handmade items are one-of-a-kind, exchanges may not always be available. If an exchange cannot be accommodated, a refund will be processed according to this policy.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the item and packaging

We'll work with you promptly to resolve the issue.

Non-Refundable Items

The following items are not eligible for returns, exchanges, or refunds:

• Digital downloads
• PDF Cross Stitch Patterns
• PDF Quilt Patterns
• Gift Cards
• Custom or personalized items (unless they arrive damaged or defective)

Due to the nature of digital products, all digital sales are final. Once a digital file has been delivered or downloaded, it cannot be returned, exchanged, or refunded.

Gift Cards are non-refundable and cannot be redeemed for cash except where required by law.

International Orders

Customers are responsible for all customs duties, import taxes, VAT, brokerage fees, and any other charges assessed by their country's customs authorities.

If an international shipment is refused, returned because customs duties or taxes were not paid, or returned due to an incorrect shipping address provided by the customer, any refund will be issued only after the package has been returned to Treasure State Quilting.

Original shipping charges, return shipping costs, customs fees, and any other charges incurred will be deducted from the refund.

Refunds

Once your returned item has been received and inspected, you will be notified of the status of your refund.

Approved refunds will be issued to the original method of payment. Depending on your payment provider, it may take several business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is the result of our error.

Contact Us

If you have any questions regarding your order or this policy, please contact us through our Contact page or by email. We're always happy to help and strive to respond within one business day.